Delivery & Return
Skincare delivered to your doorstep through SLGTrax. Find delivery charges, order tracking information and return guidance below.
Delivery Options Overview
DermaCart delivers skincare and hair care products to locations across Pakistan covered by SLGTrax. We prepare your order for dispatch and provide shipment tracking details once it has been booked.Please enter your complete delivery address and an active phone number at checkout. Delivery availability and charges are confirmed before you place your order.
- Choose your products, enter your delivery details and select an available payment method at checkout.
2. Receive your order confirmation. Once your parcel is dispatched, use the shipment tracking number to follow its progress.
3. Keep your phone accessible and ensure someone is available to receive the parcel. For Cash on Delivery orders, pay the amount shown on your order confirmation.
DELIVERY CHARGES
Standard Shipping
Rs. 250/- to Rs.350/-
Free Shipping
Available on eligible orders of [confirmed order threshold] or more.
Remote Locations or Larger Orders
Any applicable additional charge will be shown at checkout or confirmed with you before dispatch.
All delivery charges are stated in Pakistani rupees.
Cash on Delivery
Available in eligible delivery areas. Any payment restrictions will be shown at checkout.
Shipment Tracking
Use your SLGTrax shipment tracking number to check your parcel’s progress. Contact DermaCart with your order number if you need assistance.
Urgent Delivery
Contact us before placing an urgent order. Next-day delivery is available only when specifically confirmed for your address.
Missed Delivery
If you miss a courier call or delivery attempt, contact us promptly. Redelivery depends on the courier’s arrangements.
Public Holidays
Delivery schedules may vary during public holidays. Please allow additional time when ordering around holiday periods.
Exchange or Return of Goods
If your order arrives damaged, leaking, defective or incorrect, contact DermaCart within [confirmed reporting period] of receiving it. Include your order number, a description of the issue and clear photographs of the product, packaging and shipping label.
Please keep the product and its original packaging while we review your request. Wait for approval and return instructions before sending anything back.
The product is not accepted back if at least one of the components is missing:
Change-of-Mind Returns
Requests must be made within [confirmed return window]. Eligible products must be unused, unopened and in their original packaging, with seals intact.
Opened or Used Products
For hygiene reasons, opened, used or unsealed skincare products are not eligible for change-of-mind returns. This does not exclude requests involving products that arrived damaged, defective or incorrect.
Return Delivery Charges
If we confirm that you received a damaged, defective or incorrect item, DermaCart will cover the agreed return shipping cost. For approved change-of-mind returns, the customer pays return delivery charges.
Refunds & Replacements
After reviewing your request and, where required, inspecting the returned item, we will confirm the available refund or replacement options. Approved refunds are processed within [confirmed refund timeframe]. For Cash on Delivery orders, we will agree on a suitable refund method with you.
Need Help?
Contact us through the DermaCart Contact page with your order number. Our team will guide you through the next steps.
FAQs
DermaCart ships orders through SLGTrax. Once your parcel has been dispatched, use your shipment tracking number to check its delivery status. If you haven’t received your tracking details or your order is taking longer than expected, contact us through our Contact page with your order number. We’ll help you check its progress.
Delivery on public holidays depends on SLGTrax’s operating schedule in your area. Holidays, local restrictions and busy periods may affect delivery times. Please allow additional time around public holidays and contact us if you need help with a delayed order.
We offer skincare delivery to locations across Pakistan covered by SLGTrax. Delivery availability depends on your exact address and courier coverage. Please enter your complete address, city and postcode at checkout. For remote locations or questions about coverage, contact us before placing your order.
Next-day delivery is not guaranteed for every order. Delivery time depends on order processing, product availability, your location and the courier’s schedule. Our estimated delivery time is 2 to 5 working days after dispatch. If you need an order urgently, contact us before purchasing to check the available options.
Please ensure that you or someone you trust is available at the delivery address to receive your parcel. Keep your phone accessible so the courier can contact you if needed. Any verification or signature requirements will depend on the courier’s delivery process.
